KMID : 1003720200290010020
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Korean Journal of Occupational Health Nursing 2020 Volume.29 No. 1 p.20 ~ p.28
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Effects of Emotional Labor and Communication Competence on Geriatric Nursing-related Stress in Nurses Caring for Older Patients
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Nam Hye-Ri
Lee Eun-Ja Heo Ha-Song
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Abstract
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Purpose: The purpose of this study was to investigate the effects of emotional labor and communication com- petence on geriatric nursing in nurses-related stress in nurses caring for older patients.
Methods: The sample consisted of 147 general hospital nurses. Data were analyzed through the SPSS/WIN 21.0 program using descriptive statistics, t-test, ANOVA, Pearson¡¯s correlation coefficients, and multiple regression.
Results: The factors of emotional labor (¥â=.38, p<.001)and positive communication competence (¥â=-.20, p=.021) had the greatest influence on the level of stress related to geriatric nursing in nurses caring for older patients. The total explanatory power was 20.3%.
Conclusion: It was found that emotional labor and communication competence were influencing factors in the stress related to geriatric nursing. Therefore, to improve nurses¡¯ stress related to geriatric nursing, strategies to manage the emotional labor, and to strengthen and develop positive communication competence need to be developed.
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KEYWORD
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Emotional stress, Communication, Older, Nursing care
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